Cancellation Policy

Cancellations:

Unique Tours reserves the right to cancel own arrangements on the following conditions: too few participants, bad snow or ice-conditions, technical problems on our own boats, snow mobiles, bad weather and in any situation beyond the control of Unique Tours, that will prohibit the execution of the excursion in a safe manner. It is respectively the captain of the boat and snow mobiles at Unique Tours who decides if the weather permits the execution of the excursion or not. If Unique Tours cancels an excursion, because of the reasons mentioned above, the full amount paid for the excursion will be refunded to the customer, including any possible fees paid to Unique Tours.

If the customer has bought other excursions at Unique Tours and one activity influence another in the program, we will at no costs try to adjust the whole program, so everything can be done. If excursions in this connection should be cancelled we also refund those, provided they are ordered through Unique Tours. Unique Tours doesn’t undertake the responsibility for other operators’ excursions if changes in the program affect these.

Unique Tours are not responsible for other peoples costs or expenses due to cancellations or delays in the service.

Tours departing from ports other than home base will be billed as waiting day in case of cancellations.

A complex maintenance plan keeps the boat in the best possible condition, and minimizes the risk of technical problems.

Cancelling from customer:

We recommend you to buy health insurance and travel insurance so your excursions are ensured in case you, your traveling companions, or your nearest family are getting ill.

Unique Tours doesn’t take the responsibility for delays in the journey to Ilulissat in case of irregularity at tour operators. Should your journey/trip to Ilulissat be delayed or cancelled, which means you can’t participate in a bought activity, we ask you to contact Unique Tours as soon as possible. We will in every single case try to move the excursion, but there is no guarantee of this being possible.

When the excursion is paid for and confirmed, it is not possible to cancel the ticket.

The only exceptions are Force Majeure or COVID-19 related restrictions.

Shortened excursions:

Excursions can, for various reasons, be shortened or changed on the way. It can be the weather, snow conditions on the trail, ice conditions, etc.

Tours can change because of fog or other kinds of weather which don’t allow the completion of the planned tour. It is the guide/captain on tour alone who decides this. Subsequently, no compensation or refund is given for changed or shortened tours. Boat trips can be changed in route and length depending on the weather and ice conditions. It is the captain alone who decides this. Subsequently, the lost minutes of sailing will not be refunded. There is no refund on any lacking/missing time on land.

Boat trips can change in route and length depending on weather and ice conditions. Only the ship’s captain decides the route if whether to stop the tour due to weather issues.